Monitoring and Outcomes
Outcomes - what are good outcome measures?
Measuring outcomes for carers is crucial to determine the success of services offered. What matters to carers is whether a service has improved their life and the Adult Social Care Outcomes Framework includes four indicators relating to carers that councils can measure their performance against.
The four indicators are:
*Carer reported quality of life
*Carer satisfaction with support services they or the person they care for receive
*Carers being treated as partners in care
*Ease for carers to access information and advice
Monitoring and evaluation of services to carers
Aside from SOC(62), local authorities will want to monitor take up of services for carers. Basic information to collect might be:
- The number of carers receiving a service
- The ethnicity of the carer
- The disability of the cared for person
- The age of the carer
The Princess Royal Trust for Carers and the Association of Directors of Adult Social Services also produced guidance on how to perform an audit of need in your area and the services currently being provided.
The Carers’ Hub also has further guidance and resources to help you monitor and evaluate services.
Carers should be involved in the review and monitoring through individual representation, as well as through consultation and involvement techniques (see Carer Involvement). It is essential to carry out periodic satisfaction surveys, to inform the future of service development and delivery and levels of satisfaction with services as they are. An example form can be found here.
There should also be a multi-agency strategy group should be involved in monitoring the strategy across the statutory and voluntary and community sectors.