Primary Care

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Good Practice

Good practice guide for supporting carers in Wales

This good practice guide, funded by Welsh Government, is designed to be used by regional partnership boards, local authorities, local health boards and third sector organisations in Wales to support the identification and commissioning of good services for unpaid carers.
Area of Care: 
Mental Healthyoung carersSpecialist servicesDay centreHospitalPrimary CareSecondary CareDementia care
Outcomes: 
PreventionSchoolsWellbeingIntegrationHealth inequalitiesCarer awarenessIdentifying carersCarers in employment
I work in: 
Health careSchoolsCarers servicesSocial careEducationCommissioning
I work with: 
Adult carersYoung adult carersYoung carersParent carersSibling carersFamilies
Caring for: 
AdultsOlder adultsYoung peopleChildren
Location: 
Wales
Date Revised: 
Wednesday, June 5, 2019 - 13:00
Body: 
To develop this guide, Carers Trust Wales has undertaken substantial desk research including analysis of academic and other notable publications. Additionally, we have undertaken active research, including in-depth interviews with carers services across Wales, to develop a deeper understanding of what is working well. 
 
Through this approach we have identified evidence-based criteria which can be used to understand the quality and appropriateness of carers services. These criteria recognise that regardless of the service model used, it is essential that all services commissioned to support carers: 
  • Meet obligations under the Social Services and Wellbeing (Wales) Act 2014 
  • Deliver the Wellbeing Objectives under the Wellbeing of Future Generations (Wales) Act 2015 
  • Deliver against the Ministerial priorities for carers 
  • Adequately reflect carers’ views, experiences and preferences. 

Download English language version PDF iconGood Practice Approaches to Supporting Carers in Wales 

Download Welsh language version PDF iconDulliau arfer da wrth gefnogi gofalwyr yng Nghymru

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PDF icon Good Practice Guide to Supporting Carers in WalesPDF icon Dulliau arfer da wrth gefnogi gofalwyr yng Nghymru
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Toolkit

Young Carers In Schools - A Toolkit for Local Authorities

Legislation into Practice: Making the Children and Families Act 2014 and the Care Act 2014 a Reality for Young Carers
Area of Care: 
Mental HealthPhysical illnessAlcohol MisuseSubstance MisuseSpecial education needsPrimary CareSecondary Care
Outcomes: 
PreventionWellbeingCarer awarenessIdentifying carers
I work in: 
Information and adviceCommissioning for carersCommissioning for young carersSocial careEducationCommissioning
I work with: 
Young carersParent carersSibling carersFamilies
Caring for: 
Young peopleChildren
Location: 
England
Date Revised: 
Tuesday, November 13, 2018 - 15:45
Body: 

A resource for local  authorities working with schools to identify and support young carers. 

This resource supports the case for the effective and economic ways that local young carers services offer both preventative and responsive support for young carers and their families. 

It sets out the case to include the Young Carers in Schools Programme in all aspects of educational support and how this would support local authorities to ensure they fulfil their statutory duties as set out in the Children and Families Act 2014 and the Care Act 2014. 

Most importantly it will ensure positive outcomes for young carers and their families. 

PDF iconLegislation into practice toolkit pdf

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Toolkit

Young Carers Pharmacy project

Pharmacies are visited by about 1.6 million people every day in England so they are ideally positioned to identify carers of all all ages including young carers. They can therefore play a key role in the early initiation of assessment and support which can be life changing.
Area of Care: 
Primary Care
Outcomes: 
PreventionWellbeingIntegrationCarer awarenessIdentifying carers
I work in: 
Health carePrimary carePharmacy ServicesCarers servicesSocial care
I work with: 
Adult carersYoung adult carersParent carersSibling carersFamilies
Caring for: 
AdultsOlder adultsYoung peopleChildren
Location: 
Whole UK
Date Revised: 
Friday, April 27, 2018 - 15:30
Body: 

The Engaging with Pharmacies toolkit was aimed at young carer services to support them to work collaboratively with pharmacies. It drew on the Young Carers Pharmacy Project that took place between 2014 and 2016. This was delivered by Carers Trust Network Partner Salford Carers Centre as one of Carers Trust’s Innovation Generation projects.

Further information

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Research

A Road Less Rocky Supporting Carers of People with Dementia

A Road Less Rocky is a report from Carers Trust that found that carers of people with dementia are not getting the support and advice they often desperately need.
Area of Care: 
Mental HealthDay centreRehab CentreHospitalCare homesPrimary CareSecondary CareAcute CareDementia care
Outcomes: 
PreventionWellbeingCarer awarenessIdentifying carers
I work in: 
Health carePrimary careHospitalsMental health careHealth and wellbeingPharmacy ServicesCarers servicesInformation and adviceCommissioning for carersSocial careCommissioning
I work with: 
Adult carersYoung adult carers
Caring for: 
AdultsOlder adults
Location: 
Whole UK
Date Revised: 
Friday, April 27, 2018 - 14:00
Body: 

The report found that there were a number of critical points along a carer’s journey where they would most value information and support. These critical points include:

  1. When dementia is diagnosed.
  2. When the carer takes on an 'active' caring role.
  3. When the capacity of the person with dementia declines.
  4. When the carer needs emotional support and/or a break from caring.
  5. When the person with dementia loses their mobility.
  6. When the person with dementia has other health problems.
  7. When the carer has to cope with behavioural problems.
  8. When the carer's own circumstances change.
  9. When the person with dementia becomes incontinent.
  10. When decisions about residential care and end of life care have to be made

We have designed a toolkit around these ten points,the issues carers face at these points and what will make a positive difference. It has been produced to sit alongside A Road Less Rocky and gives guidance to professionals who come in contact with carers. The toolkit is useful for anyone who works with or treats patients with dementia and is therefore likely to come into contact with carers. 

A Road Less Rocky – Supporting Carers of People with Dementia complements the Triangle of Care Carers included: A Guide to best Practice for Dementia Care. This document describes how meaningful involvement and inclusion of carers can lead to better care for people with dementia, identifying six key standards required to achieve better collaboration and partnership with carers.

Although the terminology and legislation referred to in this toolkit applies to England the standards and rationale are applicable across the whole of the UK.

Further information

Find further information and download the full report A Road Less Rocky – Supporting Carers of People with Dementia (PDF, 962KB).

Download the toolkit 

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Good Practice

Older Carers Toolkit

This toolkit is targeted at commissioners of health and social care in England and aims to highlight the needs of carers aged over 60 and to show tried and tested ways they can be supported.
Area of Care: 
Mental HealthPhysical illnessAlcohol MisuseSubstance MisuseSpecial education needsSpecialist servicesPrimary CareSecondary CareAcute CareDementia care
Outcomes: 
PreventionWellbeingIntegrationHealth inequalitiesCarer awarenessIdentifying carers
I work in: 
Health careCarers servicesSocial careCommissioning
I work with: 
Adult carersParent carersSibling carersFamilies
Caring for: 
AdultsOlder adultsYoung peopleChildren
Location: 
England
Date Revised: 
Friday, April 27, 2018 - 13:15
Body: 

This toolkit is targeted at commissioners of health and social care in England and aims to highlight the needs of carers aged over 60 and to show tried and tested ways they can be supported.

It shines a spotlight on particular issues most likely to impact on older carers. This can help inform commissioning to properly and most cost-effectively support them. It will also help commissioners fulfil duties to prevent, reduce and delay needs and to support older carers under the Care Act 2014.

Further information

Download the toolkit PDF iconCaring About Older Carers (PDF 307KB)

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Good Practice

Identification of carers in GP practices

Not enough carers are likely to be receiving the support they need or are entitled to. One of the main obstacles to carers getting the right support is identification – both self-identification and identification by health professionals.
Area of Care: 
Primary Care
Outcomes: 
PreventionWellbeingCarer awarenessIdentifying carers
I work in: 
Health carePrimary care
I work with: 
Adult carersYoung adult carersYoung carersParent carersSibling carersFamilies
Caring for: 
AdultsOlder adultsYoung peopleChildren
Location: 
Whole UK
Date Revised: 
Friday, April 27, 2018 - 12:45
Body: 


There are an estimated seven million unpaid carers in the UK, however not enough carers are likely to be receiving the support they need or are entitled to. One of the main obstacles to carers getting the right support is identification – both self-identification and identification by health professionals.


Self-identification can be problematic as many carers, understandably, see their relationship with the person they care for as one of being a parent, child, neighbour, friend or partner and don’t recognise 'carer' as a term they would use.


This is why identification by health professionals becomes even more important.


Carers Trust’s Raising the voice of carers project works with local Network Partners and aims to give carers the tools and confidence to campaign on issues that matter to them.

Further information

Read our resource –  PDF iconIdentification of Carers in GP Practices (PDF 434 KB).

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Toolkit

5. Tools to support services with limited capacity to signpost schools to Young Carers in Schools

This step, taken from Supporting Young Carers in Schools: A Toolkit for Young Carers Services, provides key information for young carers services who have limited capacity to signpost schools to Young Carers in Schools.
Area of Care: 
Mental HealthPhysical illnessAlcohol MisuseSubstance MisuseSpecial education needsPrimary CareSecondary CareDementia care
Outcomes: 
PreventionWellbeingIntegrationCarer awarenessIdentifying carers
I work in: 
Carers servicesCommissioning for young carersEducation
I work with: 
Young adult carersYoung carers
Caring for: 
AdultsOlder adultsYoung peopleChildren
Location: 
England
Date Revised: 
Friday, September 15, 2017 - 16:15
Body: 

This is section 5 of the tools in Supporting Young Carers in Schools: A Toolkit for Young Carers Services

For tools to support your work to signpost schools to the Young Carers in School programme in your local area, please see below: 

FileTool 1: Template text for use on websites (Word 948KB)

PDF iconTool 2: Young Carers in Schools impact inographic (PDF 162KB)

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PDF icon Supporting Young Carers in Schools: A Toolkit for Young Carers Services
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Toolkit

4. Tools to support services to gather impact data from schools

This step, taken from Supporting Young Carers in Schools: A Toolkit for Young Carers Services, provides key information for services who want to gather impact data from schools.
Area of Care: 
Mental HealthPhysical illnessAlcohol MisuseSubstance MisuseSpecial education needsPrimary CareSecondary CareDementia care
Outcomes: 
PreventionWellbeingIntegrationCarer awarenessIdentifying carers
I work in: 
Carers servicesCommissioning for young carersEducation
I work with: 
Young adult carersYoung carers
Caring for: 
AdultsOlder adultsYoung peopleChildren
Location: 
England
Date Revised: 
Friday, September 15, 2017 - 16:00
Downloads: 
PDF icon Supporting Young Carers in Schools: A Toolkit for Young Carers Services
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Toolkit

3. Tools to support services to build and maintain engagement with schools

This step, taken from Supporting Young Carers in Schools: A Toolkit for Young Carers Services, provides key information for schools who want to build and maintain engagement with schools.
Area of Care: 
Mental HealthPhysical illnessAlcohol MisuseSubstance MisuseSpecial education needsPrimary CareSecondary CareDementia care
Outcomes: 
PreventionWellbeingIntegrationCarer awarenessIdentifying carers
I work in: 
Carers servicesCommissioning for young carersEducation
I work with: 
Young adult carersYoung carers
Caring for: 
AdultsOlder adultsYoung peopleChildren
Location: 
England
Date Revised: 
Friday, September 15, 2017 - 15:45
Downloads: 
PDF icon Supporting Young Carers in Schools: A Toolkit for Young Carers Services
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Toolkit

2. Tools to support services to raise the local profile of Young Carers in Schools

This step, taken from Supporting Young Carers in Schools: A Toolkit for Young Carers Services, provides key information for young carers services who want to raise the local profile of the Young Carers in Schools programme.
Area of Care: 
Mental HealthPhysical illnessAlcohol MisuseSubstance MisuseSpecial education needsPrimary CareSecondary CareDementia care
Outcomes: 
PreventionWellbeingIntegrationCarer awarenessIdentifying carers
I work in: 
Carers servicesCommissioning for young carersEducation
I work with: 
Young adult carersYoung carers
Caring for: 
AdultsOlder adultsYoung peopleChildren
Location: 
England
Date Revised: 
Friday, September 15, 2017 - 15:00
Body: 

This is section 2 of the tools in Supporting Young Carers in Schools: A Toolkit for Young Carers Services. 

For tools to support your work to raise the profile of the Young Carers in School programme in your local area, please see below: 

FileTool 1: Template letter to local authorities (Word 953KB)

FileTool 2: Template letter to Regional Schools Commissioners (Word 954KB)

FileTool 3: Template letter to dioceses (Word 953KB)

FileTool 4: Template letter to local branches of education sector trade unions and associations (Word 951KB)

PDF iconTool 5: Education sector trade unions and associations newsletter articles/blogs promoting Young Carers in Schools (PDF 154KB)

FileTool 6: Template letter and newsletter articles to school networks promoting Young Carers in Schools (Word 954KB)

FileTool 7: Template text about Young Carers in Schools for use on websites (Word 950KB)

PDF iconTool 8: Young Carers in Schools impact infographic (PDF 162KB)

FileTool 9: Template letter to governors (Word 954KB)

FileTool 10: Template letter to headteachers (for young carers services which are currently in partnership with schools) (Word 952KB)

FileTool 11: Template letter for headteachers (for young carers who have not engaged with schools previously) (Word 953KB)

Office presentation iconTool 12: Young Carers in Schools introductory powerpoint (PP 1,996KB)

FileTool 13: Checklist of key messages to include in communications with schools (Word 950KB)

FileTool 14: Checklist of resources to hand out to schools (Word 948KB)

PDF iconTool 15: Young Carers in Schools A4 promotional leaflet (editable) (PDF 190KB)

FileTool 16: Young Carers in Schools quote bank (Word 951KB)

FileTool 17: A checklist to support governing bodies to evaluate the effectiveness of their school's provision (Excel 19KB)

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PDF icon Supporting Young Carers in Schools: A Toolkit for Young Carers Services
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